craig halliday

Responsible for the complete cybersecurity product documentation suite.

Built custom instructions and GitHub agents for GitHub Copilot.

Built an end-to-end RAG pipeline (chunking, embedding, vector database, and prompt orchestration) to turn product documentation into an AI-queryable knowledge system built into the product.

Integrated GitHub Copilot into the full documentation workflow, including direct codebase analysis within VS Code for accurate, code-sourced documentation.

Responsible for the complete cybersecurity product documentation suite.

Re-achitected 10 years' worth of technical documentation to maximize benefits of Dita XML.

Rewrote the documentation to use correct topic-based structure.

Optimized processes to enable the department to operate with one person instead of three despite the addition of three new products and an increased software release cadence.

Increased output from 3 PDFs to a web-responsive, HTML5 knowledge base and approximately 25 PDFs.

Responsible for the creation of Technical Documentation for both hardware and software for Flight Simulation and student-pilot training for the Training Systems department.

Responsible for the conversion of the PC-21 Flight Reference Cards (FRC) into XML for use as an Electronic Checklist in the cockpit avionics.

Architected and maintained topic-based software user documentation for the Pilatus PC-21 Mission Planning System (MPS), Mission Debriefing System (MDS), and Instructor Operator Station (IOS) software.

Introduced a docs-as-code methodology for the Technical Documentation department, migrating documentation to topic-based Dita XML and creating a web-responsive, HTML5 knowledge base.

Created an Atlassian Jira project to control the documentation creation, review, correction, and verification process for training systems products.

Helped develop a Virtual Reality (VR) experience for student-pilot familiarization training with Unity 3D software, showcased at the Dubai Air Show 2019.

Liaised with an agency for translating the documentation into French.

Introduced XHTML and topic-based content in MadCap Flare to produce responsive HTML5 and PDF outputs.

Founded a company specializing in Technical Authoring, Technical Illustration, 3D Visualization, and 3D Animation.

Managed a remote team providing Technical Documentation services to Aviation standards.

Technical Author responsible for creating Operation, Installation and Maintenance Manuals and EASA certification documents for medical devices and equipment for Emergency Medical Services (EMS) aircraft and helicopters.

Created illustrations from 3D models with IsoDraw 7 + CADprocess.

Worked on the Dassault Falcon 7X business jet project, responsible for creating XML data units for the aircraft electrical system.

Project Leader/Author on Dassault Falcon 7X project, responsible for creating XML documentation for the aircraft flight controls (flaps) system.

Designed an XML vocabulary, DTD, and XSLT (HTML) stylesheet for Royal Navy Killcards for the Type 45 Destroyer project.

Created ASD S1000D SGML data modules.

Sabbatical period dedicated to studying sculpture at the Florence Academy of Art.

Managed a team responsible for the conversion of the RAF TriStar Aircraft Maintenance Manual (AMM) and Illustrated Parts Catalog (IPC) to SGML.

Responsible for the conversion of Raytheon Aircraft Company documents into Hypertext Markup Language (HTML) for an Interactive Engineering Technical Manual (IETM).

Responsible for writing Service Bulletins and revisions for gas turbine Engine Manuals (EM).

Achieved the rank of Sergeant during a career in the British Army.

Major overhaul and line maintenance of Lynx and Gazelle helicopters. Served as Crew Chief in charge of six men. Employed in the engineering control office as Customer Support.

Employed in engineering control office as Customer Support between the unit and outside agencies on technical problems.

Google UX Design Coursera online (2021)

Udacity Nanodegree - Virtual Reality Developer Online training (2018)

Teamcenter Basic Training Stans, Switzerland (2018)

SolidWorks Composer training course Ennetbürgen (2014)

Technical Authorship and Communication Chippenham College (1999)

BTEC OND in Aerospace Engineering Princess Marina Army Apprentice College, Arborfield, Berkshire, UK (1986 - 1987)

Lynx and Gazelle helicopter equipment course School of Aeronautical Engineering, Middle Wallop, UK (1988)

AI-assisted authoring (GitHub Copilot, Claude, ChatGPT)

Hugo

Docs-as-code

Git / GitHub

TechSmith SnagIt

ChromaDB vector database

Oxygen XML Author (DITA XML)

Cascading Style Sheets (CSS)

MadCap Flare

Adobe FrameMaker (structured and unstructured)

Markdown

Unity 3D

PTC Arbortext Epic Editor

Atlassian Jira

Confluence

YouTrack

Arbortext IsoDraw 7 + CADprocess

Adobe Illustrator

Microsoft Office

Luxion KeyShot

Shapr3D CAD modelling

Princess Marina College - Engineering Apprenticeship (1986 - 1988)

King David School, Liverpool, UK (1974 – 1985)

Nine GCE ‘O’ Levels including: English Language, Physics, Technical Drawing, and Mathematics.

Status: UK National | Swiss Resident (C Permit)

Date of birth: 19 April 1969

Hobbies: Technology, sailing, sculpture, photography, reading.

Languages: English (Mother tongue), German (A2), Italian (A2).